Help Center

Frequently Asked Questions About Orders, Alterations, and Payment Methods

How can I place an order on your website? +

You can browse our collection, select your preferred Nashal dress or garment, choose the appropriate size, add it to your cart, and complete your order by entering your shipping and payment details.

Length Adjustments & Custom Sizing Requests (Customization) +

Yes, we offer length adjustments and custom sizing services for selected luxury pieces. Please include your requirements in the order notes or contact our customer service team directly.

Orders & Delivery Within Kuwait (Local Orders) +

We provide fast delivery to all areas of Kuwait within 24 to 48 hours after order confirmation and preparation.

International Orders & Shipping +

We proudly ship to all GCC countries and worldwide through trusted international courier services. Delivery typically takes between 3 and 7 business days.

What payment methods do you accept? +

We accept K-Net, credit cards (Visa & Mastercard), and other secure payment options available on our website to ensure a safe and convenient shopping experience.

Is your website completely secure for online payments? +

Absolutely. Our website is fully encrypted and protected by advanced international security protocols to safeguard your personal and payment information, ensuring a 100% secure shopping experience.

Nashel Thoub

Daraa and Kaftan